Refund policy

The Carpenter & Sons Return Policy: Hassle-Free Returns for Your Peace of Mind

We want you to be completely satisfied with your purchase from The Carpenter & Sons. If for any reason you're not happy, we offer a simple return process.

Received an item that's damaged in transit?

We understand that accidents happen. If your order arrives damaged, please contact us within seven (7) business days at i nfo@thecarpenterandsons.com. We'll be happy to help you get a replacement or issue a full refund.

Changed your mind about a non-custom item?

No problem! We accept returns of unworn and unmodified items within 30 days of delivery. Just send us an email at info@thecarpenterandsons.com to initiate your return.

Here's what to keep in mind for returns:

We kindly ask that you return the items within 30 days of delivery using your preferred shipping method.
To ensure a smooth return process, please return the items in their original packaging, if possible.
We'll refund the full product price (excluding shipping costs) once we receive and inspect the returned items.
To minimize the risk of damage during return shipping, please pack the items securely. We cannot be responsible for items damaged in transit due to insufficient packaging.

A few things to note:

There's a 20% restocking fee for:
- Items constructed in Black Walnut, Hard Maple, Red Oak, or White Oak.
- Items returned after 30 days but within 90 days of delivery.
Unfortunately, we cannot accept returns after 90 days or for custom-made items, specialty wood items, or items that have been modified (mortised, drilled, etc.).

Deposits and payments made towards custom orders are non-refundable.

We're committed to providing you with exceptional customer service. If you have any questions about our return policy, please don't hesitate to contact us at info@thecarpenterandsons.com . We're always happy to help!